Returns & Exchanges

We want you to love your Loog gear as much as the music you make, which is why we offer a 30-day window for returns and exchanges on all items in original condition. If your purchase isn't hitting the right note, our team is here to help you find the perfect fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.